At Prism Proofreaders, we value your privacy and are committed to protecting your personal information and the documents you share with us. This policy explains what we collect, how we use it and how we keep it safe.
1. Information We Collect
- Your name, email address and phone number when you request a quote or contact us.
- The documents, instructions and files you send us for proofreading or editing.
- Basic technical data such as your IP address, approximate country and browser type.
- Payment confirmation details (card payments are processed by secure third-party providers; we never store full card numbers).
2. How We Use Your Information
- To respond to enquiries and provide quotes.
- To deliver the proofreading and editing services you order.
- To communicate with you about your order via email, WhatsApp or live chat.
- To improve our website, services and customer support.
3. Confidentiality of Your Documents
Your documents are treated as strictly confidential. They are accessed only by the editor working on your order and are never published, shared, resold or reused. Files are deleted from our working systems after your order is complete, unless you ask us to keep them for future revisions.
4. Sharing Your Information
We do not sell or rent your personal information. We only share data with trusted service providers who help us operate our business (such as payment processors, email and chat providers), and only as far as necessary for them to provide their service, or where required by law.
5. Cookies
Our website may use cookies and similar technologies to keep the site working, enable live chat and understand how visitors use our pages. You can control cookies through your browser settings.
6. Data Security & Retention
We use appropriate technical and organisational measures to protect your information. We keep personal data only for as long as needed to provide our services and meet legal or accounting obligations.
7. Your Rights
Under UK GDPR you have the right to access, correct or delete your personal data, to object to or restrict its processing, and to request a copy of it. To exercise any of these rights, please contact us using the details below.
Contact Us
If you have any questions about this policy, please contact us at info@prismproofreaders.com or on WhatsApp at +44 7490 302684.