At Prism Proofreaders we want you to be completely happy with your edited document. This policy explains when refunds are available under our money back guarantee.
1. Money Back Guarantee
If your document is not delivered, or the work clearly does not meet the scope agreed at the time of ordering and we are unable to put it right through a free revision, you may be eligible for a full or partial refund.
2. Cancellations
- Before work starts: you may cancel for a full refund.
- After work has started: a partial refund may be offered based on the amount of work already completed.
- After delivery: refunds are assessed individually as described below.
3. Late Delivery
If we miss the agreed deadline for reasons within our control, please contact us and we will offer a partial or full refund depending on the delay.
4. How to Request a Refund
Email us within 7 days of delivery with your order details and a short explanation of the issue. We will usually respond within 2 working days. Where possible we will first offer a free revision to resolve the problem.
5. When Refunds Do Not Apply
- Requests based on grades, marks or outcomes, which depend on factors outside our control.
- Changes to instructions, scope or files after the work has been completed.
- Requests made more than 7 days after delivery.
6. Processing Refunds
Approved refunds are returned to the original payment method, normally within 5 to 10 working days.
Contact Us
If you have any questions about this policy, please contact us at info@prismproofreaders.com or on WhatsApp at +44 7490 302684.